Reservations Manager

The Property

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn. We are currently looking for a Reservations Manager.

WHY US?

• Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
• Live, Work & Play in one of Canada’s more iconic settings within Banff National Park.
• Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
• Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
• Subsidized Gym Membership & Fitness classes at local recreation centre.
• Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
• Employee travel program with preferred room rates at Atlific Hotels.
• Discounts on Food & Beverage at 3 onsite restaurants.
• Be part of a culture that believes in developing talent & promoting from within.

DETAILS

• Located in Lake Louise
• Valid Canadian Work-Permit Required for International Applicants
• Full-time salaried position, average of 40 hours per week

SUMMARY:

Under the direction of the Front Office Manager, the Reservations Manager is responsible for the accurate and timely recording and updating of hotel inventory. They are also heavily involved in revenue management for the hotel, and have a direct impact on generated revenues from guest rooms.

RESPONSIBILITIES:

• Taking guest calls for room bookings, quoting rates, and taking guest information.
• Upselling and giving added-value upgrades to inquiring guests whenever possible.
• Directly responsible for all interactions with Online Travel Agents such as Expedia and Booking.com.
• This includes reconciling reservations between online portals and in-house Payment Management System software.
• Taking proper documentation and financial information for payment.
• Adding appropriate post-booking notes, fees, taxes, and requests.
• Transferring all relevant paperwork and information to the Front Desk for check-in and billing.
• Directly liaises with the Front Office Manager, Hotel Manager, and General Manager to plan rate strategies through IDEAS, black-out dates, blocking rooms, etc.
• Responsible for implementation of said strategies in tandem with the Front Office Manager.
• Maintains and sends daily On-The-Books reports.
• Directly responsible for the proper handling and booking of all Frequent Independent Traveller rooms.
• This includes proper rate allocation based on contractual agreements, proper billing and routing set-up, ensuring all meal vouchers and room requirements are honoured, etc.
• Assist the accounting and sales departments for accurate records.
• Other duties assigned by the Front Office Manager.

QUALIFICATIONS:

• 3+ years of supervisory experience in a Front Desk or Reservations position. A combination of experience with post-secondary education in Hospitality would also be considered
• Experience with Opera PMS required.
• Experience with Ideas G3, TravelClick, OTA’s preferred.
• Experience managing inventory preferred.
• Fluent in English
• French and other language fluency is considered an asset
• Willingness to relocate. Housing will be provided with a rent subsidy.
• Exceptional communication skills
• Attentive recordkeeping and attention to detail
• Able to work with multiple departments with varying needs and demands

This is a full-time position with a regular working week, however some evenings, weekends, and holidays will be required as necessary for hotel operations.

For qualified and interested candidates, please send a covering letter and resume to: Teagan Dominato – hr@lakelouiseinn.com