General Manager

We are currently searching for a Dynamic General Manager for the Westin Montréal. Le Westin Montréal is a modern upscale hotel located at the gateway between Old Montréal and downtown Montréal. The property combines contemporary design with easy access to many of the city’s major attractions, including the historic district, the Old Port, and the convention center. The hotel offers 455 guestrooms and suites. Guests can dine at the on-site gaZette Bistro Bar, which serves farm-to-table French-Canadian cuisine for breakfast, lunch, and dinner. Features include a 24-hour fitness center, indoor pool, whirlpool, sauna, business center, extensive meeting and event facilities, concierge services, and pet-friendly accommodations.

Position Profile

The General Manager is responsible for all aspects of the hotel operations and leads by example. Coaching and mentoring hotel employees, supervisors and managers is expected. Revenue management and very good financial understanding is critical in order to continue to grow market share and NOI. Expectation in meeting the brand requirements as it related to acceptable benchmark. Maintain a strong ESS (employee (es) satisfaction service score) through strong communication & actions that displays the values and vision of ATLIFIC HOTELS.

Interested candidates are required to have full-service experience and have demonstrated abilities in these key performance areas:

Operations

• Effectively maintain and improve on brand hotel standards including property condition, cleanliness and quality of product and service.
• Standard Operating Procedures for the hotel are well understood, reviewed and followed.
• Participates in the sales process; setting the sales strategy with the Team, building strong customer relationships, conducting hotel tours and participating in customer meetings and evening receptions as required.
• Proactively lead all departmental leaders on the daily operations.
• Maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
• Actively works with the Atlific Revenue Management team to develop an effective revenue strategy that supports brand positioning in the local market. Supports revenue practices to maximize total revenue, while growing market share.

Financial

• Directs the annual hotel strategic planning process, operating budget, marketing and capital plans.
• Manages the operational budget and Maximizes NOI through effective execution of sales and marketing plans, GAAP (General Accepted Accounting Principles) management, customer service and effective cost controls.
• Oversees and coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.

Human Resources and Development

• Maintain a strong service culture in the hotel and maximizes GSI. (Guest service index).
• Yearly Performance Management reviews of employees.
• Hires and supervises leaders in the efficient operation of their respective areas.
• Maximizes ESS through strong leadership, HR policies and effective practices.
• Participates in applicable corporate training programs.

Supervision and Support

• Participates in community affairs and events while maintaining a positive public image for the Hotel and Atlific.
• Identifies and implements synergies between the hotel groups of properties.
• Strong decisive leader and role model to all associates.
• Leverages relationships and resources with area hotels, owners, regional and corporate offices.
• Encourages open dialogue among all associates and cultivates an environment which encourages employee suggestions and involvement.
• Ensures coverage in time of manpower shortage, emergency situations etc. though the year.
• Oversees the roll out of any Branded and Atlific Corporate Initiatives.

Risk Management

• Ensures the health and safety of all Guests and Employees are maintained at all time.
• Ensure and maintain a life safety plan and Emergency Response Team for the hotel.
• Ensures Local, Provincial and Brand compliance with Health and Safety regulations.

Qualifications

• Full service hotel experience is a prerequisite, preferably in at least a 4 stars environment.
• Bachelor’s Degree preferred, Hotel/Restaurant or Business Administration, or Certified Hotel Administrator (CHA) designation is preferred.
• Minimum 7 years’ GM experience required in a similar environment.
• Management of a top-tier full service hotel brand considered an asset.
• Demonstrated leadership and management skills.
• Demonstrated experience with developing business plans and financial budgets.
• Identifies priorities, plans, organizes and delegates responsibility effectively.
• Excellent communicator and experience with coaching, training and motivating.
• Good computer skills and working knowledge.
• Fully bilingual (English & French).

For interested candidates, please send your covering letter and resume to:

Olivier Rochefort
Vice President, Operations: orochefort@atlifichotels.com

Please note, only those candidates whose qualifications meet with the above will be contacted.